A-Supreme Shuttle is not liable for any personal items left on our shuttles during transport, visitation, or other rest stops.
All passengers will be expected to conduct themselves appropriately, and to treat other passengers accordingly.
A-Supreme Shuttle management and operators reserve the right to restrict and/or refuse service to any passenger that appears to be under the influence of alcohol or drugs, and in the judgment of the shuttle operator, that passenger poses a threat to the safety of the operator and other passengers.
We further reserve the right to refuse service to any passenger(s) engaging in conduct that could be interpreted as illegal; Whose behavior may jeopardize the safety and comfort of other passengers. Foul and/or abusive language or comments will not be tolerated. Passengers are expected to conduct themselves in a way that will not inhibit the ability of the operator to perform his/her job as expected. In such cases, refunds will not be made.
Restrictions may range from short term to permanent restrictions. Anyone permanently restricted from using our service will receive documentation in writing.
Scheduled Trip Cancellations There are several reasons why we at A-Supreme Shuttle may cancel a Scheduled Trip. The reasons include (but not limited to) the following:
Insufficient passenger reservations
A-Supreme Shuttle will not operate a scheduled trip if fewer than ten (10) passengers have been confirmed for a trip.
Inclement Weather
A-Supreme Shuttle will not operate trips during weather emergencies or weather conditions that Management considers hazardous and may jeopardize the safety of its passengers and vehicle operators. Many of our routes include travel through mountains and other extreme terrain. These hazardous weather conditions in such areas may not be immediately apparent at passenger pick-up locations.
Prison Facility Lockdown
A-Supreme Shuttle cannot control the operations of prison facilities that we provide transportation to for family and friends. Sometimes a prison will be unable to accept visitation for various reasons (i.e. lockdown.) In the event of a Scheduled Trip Cancellation, passengers will receive a call and/or email. All passengers with a confirmation receipt will be able to redeem another reservation on another trip, free of charge. This reservation must be made within 4 months of prior trip cancellation date.
To reschedule within 4 months, call to make a reservation.
In-Route Trip Delays
Each delayed trip will be investigated by management to assess the factors that attributed to the delay. Each delayed trip will be treated individually to determine if a discount will be rewarded. Management will notify passengers, of all delayed trips in question. If a discount is granted, it will be issued in the form of a (VSS) Validated Supreme Slip
Cancellation Policy
Passengers that have reserved a seat and received a confirmation number for a Scheduled Trip must notify A-Supreme Shuttle 48 hours in advance of the Scheduled Trip if you will not be able to travel on such date. Management will grant the passenger, by mail and/or email, a Validated Supreme Slip allowing the passenger to reserve for an upcoming trip date anytime within 30 days from the date originally cancelled. Any passenger that does not notify A-Supreme Shuttle within the time constrains contained within this policy will not be eligible for a Validated Supreme Slip (VSS) There will be no circumstances where A-Supreme Shuttle will reward any cash refund.
A-Supreme Shuttle will not provide cash refunds for any reason. The VSS will be utilized for future reservations within its expiration date.